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Why standard AI tools are not enough for SMEs - and what works better

Everyday life with Copilot & Co. - where things get stuck

At first glance, Microsoft Copilot, Notion AI and other standard solutions appear to be the perfect answer to the AI question in SMEs. But if you take a closer look, you quickly recognise the limitations: Although the tools deliver results, they are generic, have no real memory and are not tailored to the specific requirements of SMEs.

Our article about Microsoft Teams + AI.

Strengths of common AI tools

Of course, standard AI solutions have their justification:

  • Microsoft Copilot scores with deep Office integration.
  • Notion AI offers a modern interface and fast text creation.
  • Search and knowledge tools such as Glean or Guru help you find information.

But for SMEs that rely on efficiency and knowledge retention, there is still a major deficit.

Limits for SMEs

  • No personal reference: Everyone gets the same answers - regardless of their role.
  • No corporate memory: Without RAG knowledge remains fragmented.
  • Isolated solutions: Many tools only work within their platform and are not deeply anchored in the company's day-to-day operations.

This leads to frustration, duplication of work and missed potential - as we also see with Knowledge silos have described.

Amaiko: The specialised alternative

Amaiko goes further than generic tools:

  • Personal AI buddies for each:n employee:n.
  • Persistent memorythat secures knowledge in the long term.
  • Cross-Agent Collaborationso that information flows automatically.
  • Native Teams integration - where work is being done anyway.

The result is a solution that is not just reactive, but proactively supportive, thereby unleashing real productivity.

Conclusion: generalist vs. specialist

Standard AI tools are like all-purpose knives - practical, but often not the best choice for complex requirements. SMEs need specialised solutions that preserve knowledge, offer security and make everyday life noticeably easier. This is exactly where Amaiko makes the difference.


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