amaiko vs Cassidy AI: AI That Lives in Teams vs the Agent Builder (2026)

Teams: amaiko’s home, a bot you build for Cassidy

amaiko lives in Microsoft Teams, in the chat your company already works in. It brings its own Teams app: there is no separate app tab, no browser extension and no bot for your IT to create.

A Cassidy Agent is available in Cassidy’s own web app by default, and Teams is one of several places it can be deployed, next to Slack, Google Chat, email and a website embed. Cassidy’s Teams guide says that since May 2026 it “can no longer create the Microsoft Teams bot for you automatically”. For each Agent you deploy, someone creates a bot in the Teams Developer Portal, copies a client secret that Microsoft shows only once into Cassidy along with your tenant ID, imports the generated app package and submits it, and a Teams admin approves and assigns it in the Teams admin center. Cassidy’s pricing FAQ lists “Slack and Microsoft Teams deployments” among the benefits of its Enterprise plan.

For your IT that means a bot, a secret and an approval round for every Agent your team wants in Teams. With amaiko the first question goes into a chat that is already open.

Your company’s knowledge: learned from the work, every day

amaiko turns the conversations your team has with it into lasting company knowledge. Every night it consolidates what it learned: projects, customers, decisions and who knows what. When someone leaves, what they knew stays. amaiko teams spend 35% less time searching, and new hires get up to speed 57% faster.

Cassidy’s Agents answer from its Knowledge Base: the documents, websites and connected sources your team adds. On the Starter plan, connected sources such as SharePoint sync every 24 hours. What Cassidy knows about the person asking is a personalization profile each user fills in, with name, role and up to 2,000 characters of preferences. The same page says it is not included in Workflow runs or in Agents deployed to Slack or Microsoft Teams. Workflows can keep conversation memory per action, and the default is “No memory”.

For your company that means someone has to keep the Knowledge Base current for Cassidy’s answers to stay right.

Work that happens before anyone asks

amaiko’s Active Inbox reads incoming email and flags what needs attention. Flagged emails become to-dos, and you start the day with a first filter already in place. It is part of the plan.

At Cassidy, work without a prompt is a Workflow someone builds: a scheduled trigger runs it hourly, daily, weekly or monthly, and other triggers start it from an email or an event in a connected app. Every Workflow run and every Agent chat uses credits. When the balance is exhausted, Cassidy’s documentation says Agent chats and Workflow runs are “temporarily unavailable until credits are replenished”, at the start of the next billing period or by upgrading.

For your company that means each automation needs an author, and it runs on a meter. amaiko’s plan includes unlimited tokens.

Hosting: Germany, on amaiko’s own infrastructure

amaiko is hosted in Germany on its own infrastructure, not in the Microsoft cloud, and AI processing stays inside the EU.

Cassidy’s privacy notice says: “The personal data that we process is stored, hosted and processed on servers located in the United States.” Its compliance page states that it complies with the GDPR and offers Data Processing Agreements, and its pricing page lists DPAs and SCCs under GDPR readiness. For your data protection officer that means a transfer of your company’s data to the United States, to be assessed and documented.

Price: published, per seat, tokens unlimited

amaiko costs €41.58 per user per month billed annually (€499 per user per year), or €49.90 billed monthly, from five seats. Tokens are unlimited. The price is on the pricing page, and you can buy without a sales call. A 10-person company pays €4,990 a year and €14,970 over three years; 25 people pay €12,475 a year and €37,425 over three years.

Cassidy’s pricing page shows no price for either plan, so there is nothing to put next to these figures. Starter comes with 3 seats, 1 workspace, 10,000 AI credits a month, 5 Agents and 5 Workflows; Business has custom seats and credits and goes through a demo. Credits reset each billing period, and how many a chat uses depends on its length, the Knowledge Base context pulled in and the model chosen. For your budget that means a quote for the seats plus a credit allowance to size, against a fixed line per seat with amaiko.

Questions to ask Cassidy before you sign

Get the answers in writing. Ours is under each one.

1. What do we pay per seat at our headcount, and how many credits will a normal month of our usage take? amaiko: €41.58 per user per month billed annually, or €49.90 monthly, with unlimited tokens.
2. What happens to our Agents and Workflows when the credit balance runs out before the month ends? amaiko: The plan includes unlimited tokens.
3. Which plan includes the Microsoft Teams deployment, and who in our IT creates and maintains the bot and its client secret for each Agent? amaiko: amaiko brings its own Teams app. There is no bot to create.
4. In which country are our documents, prompts and chat history stored, and under which transfer mechanism? amaiko: Germany, on amaiko’s own infrastructure, with AI processing only inside the EU.
5. Who on our team builds the Agents and Workflows, and who keeps the Knowledge Base current? amaiko: amaiko learns how each person works from the work itself and consolidates conversations into company knowledge every night.

See it for yourself

Book a demo and ask amaiko the questions your team asks every day, in your own Teams. If you are still comparing the field, our Cassidy AI alternatives cover the other options.