Three days, no reply.
You send a quote, and then nothing. amaiko notices that nothing came back in the thread and reminds you after three working days. One click and she drafts the follow-up.
For sales, project leads, management
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Mon 16:40 You send Ms Huber the quote for the maintenance contract.
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Tue–Thu No reply comes back in the thread.
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Still open: no reply yet from Ms Huber on the maintenance contract quote (since Monday).